We sell products which are 100% Legal in The Netherlands. As we can't overview all the laws per country, it is your own responsibility to check the Regulatory Status of our products in your country. Ordering from our website and importing our products to your country is on your own discretion. When placing your order you agree with our Refund Policy.
- Customs: We do not refund your money, if customs seized your package. If the customs seizes your package and puts your order on hold, you have to contact customs to get your package released. You as 'importing party' are only allowed to do so. If your shipment has perished, we cannot refund your money. We can offer a discount as compensation.
- Incorrect address: We do not refund if you provided us with incorrect address information. You are responsible to provide us with your correct address. Please send us the adjusted address within 2-6 hours after placing your order, so we can adjust it accordingly. If you products are already packed, there is nothing we can do to adjust it.
- Missed delivery: if you ordered products which fit your letterbox, you will have your products delivered in your mailbox. If you ordered larger orders and supplements jars or blends, they will be packed in a package. The shipment company will make one effort to deliver your package. Make sure you are at home to receive your package. If you missed the delivery they will leave a note or email for you with instructions to pick up your package. If you missed the delivery and your products are send back to us, we can resend your order back to you if you pay the shipment costs.
- Shipment Company Default: If your package did not arrive due to a mistake of the shipment company, for example it got lost, we will start an investigation. We only start investigations after 14 days of ordering, this is to ensure the package might be delivered later. The investigation might take another 14 days. If the investigation is completed and the shipment company has defaulted, we can resend your order.
- Product Quality
We guarantee freshness of our products ordered. We do advise to store our products in the fridge directly upon arrival. We recommend to consume our products directly upon arrival for the best quality and potency. We do no refund if your products is not stored in the right way.
- Claims: Please make your claim within 30 days after your order date, otherwise we cannot start an investigation and you are not eligible for compensation. Our policy lasts 30 days. If 30 days have gone by since your purchase and you have not filed a claim, we unfortunately can’t offer you a refund or exchange.
- There are certain situations where refunds (or partial refunds) are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- We can offer a refund if there is a visable defect of our packaging, If the product seal or packaging is damaged or production errors. Please let us know the batch-code and best before date so we can start an investigation. Allow us to research your case for 7 days.
Perishable goods such as Earth Resonance Natural Psilocybe, Trinity, Quantum, Immuno Defense+, Harmony and other supplements cannot be returned.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Binnendelta 8D, 1261 WZ Blaricum, the Netherlands.
To return your product, you should mail your product to: Binnendelta 8D, 1261 WZ Blaricum, the Netherlands. the Netherlands.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.